Day: March 22, 2020

Good Customer Service

Today I wish to recommend Interflora as a supplier.

Knowing that I would be unlikely to be able to visit my 91-year old mother in the “Home for the Bewildered” this Mother’s Day because of the Covid-19 pandemic, I ordered last Monday some planted flowers to be delivered instead.

Sure enough, visitors are not allowed and public transport is restricted. On Thursday I received a warning from Interflora that they might have to deliver earlier than the desired date. On Thursday evening I received an e-mail from DPD to the effect that they had the package and would deliver it “shortly”.

On Friday Interflora contacted me again to confirm delivery today (Sunday), and that I would be contacted again and given a one-hour time slot. But on Saturday they apologised that they would not be able to meet the schedule, promised me that the delivery would be made on Monday, and as compensation will send me a full refund.

While the flow of information has been confusing I can appreciate the reason why, and someone has at least been letting me know what is planned, to the best of their knowledge at the time.

To receive a full refund in addition to fulfilling my order is completely unprecedented in my experience, so WELL DONE Inteflora, and Thank You.

Eighty years on. 22nd March 1940

The new French Prime Minister, Paul Reynaud kept his predecessor Édouard Daladier as Minister of War.  Due to their opposite political views and personal animosity, Reynaud and Daladier could not agree or cooperate on any plan, which hampered French war planning and especially complicated the alliance with the British.

The Soviet Union began the occupation the Finnish port of Hanko and the rest of the Hanko (renamed Hangö ), under the lease agreed in the Moscow Peace Treaty of March 13.

All Turkish ships in foreign waters were ordered to return to Turkey.

Game day 204. USSR

Soviet infantry continued south towards the Turkish border while their replacements from Moscow moved towards Leningrad.