Good Customer Service

Today I wish to recommend Interflora as a supplier.

Knowing that I would be unlikely to be able to visit my 91-year old mother in the “Home for the Bewildered” this Mother’s Day because of the Covid-19 pandemic, I ordered last Monday some planted flowers to be delivered instead.

Sure enough, visitors are not allowed and public transport is restricted. On Thursday I received a warning from Interflora that they might have to deliver earlier than the desired date. On Thursday evening I received an e-mail from DPD to the effect that they had the package and would deliver it “shortly”.

On Friday Interflora contacted me again to confirm delivery today (Sunday), and that I would be contacted again and given a one-hour time slot. But on Saturday they apologised that they would not be able to meet the schedule, promised me that the delivery would be made on Monday, and as compensation will send me a full refund.

While the flow of information has been confusing I can appreciate the reason why, and someone has at least been letting me know what is planned, to the best of their knowledge at the time.

To receive a full refund in addition to fulfilling my order is completely unprecedented in my experience, so WELL DONE Inteflora, and Thank You.

Published by

General Whiskers

Wargaming butterfly (mainly solo), unpainted model figure amasser, and Historical Re-enactor of the black powder era.

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